Terms and conditions

  1. 1. About us

Db Print polska Sp. Z o.oo, which office is ul. Chrzanowska 32, 05-825 Grodzisk Maz., Poland, registered under N° 527-245-84-25, REGON: 015892917, represented by Mr Arnould MEPLON (hereinafter the "Company"). The Company markets the following products to its Customers through its Website : 2 stitched booklets, square booklets, perfect booklets, Wire'O booklets, calendars etc.

  1. 2. Preamble

Please note that your use of bookletsprint.com constitutes your agreement (“Agreement”) to follow and be bound by these Terms and Conditions. Please read this Agreement carefully as it governs your use of the Services. If you violate these Terms and Conditions, we reserve the right to deny you access to the Website, together with any and all other legal remedies. By accessing, browsing and/or otherwise using this web Website (“Website”), you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. You accept and agree to be bound and abide by our Privacy Policy, found here.

These Terms of Access and Use apply to your access to and use of this Website, including any content, functionality and services offered on or through this Website (whether you access the Website as a guest or registered user), and do not alter in any way the terms and conditions of any other agreement you may have with Company for products, software, services or otherwise.

If you have any questions regarding this Agreement, please contact contact@bookletsprint.com. This Agreement was last revised on August 10, 2020.

Any Order implies acceptance of the Agreement. The characteristics of the Products are indicated on the Website. It is up to the Customer to take them into account before purchasing. The pictures or graphics presented on the Website are not contractual. The Customer acknowledges having read them and having accepted them by ticking the box provided for this purpose before ordering online. The Agreement governs the conditions under which the Company sells its Products to its Customers via its Website. They apply to all sales concluded by the Company and apply to any contradictory document, in particular the Customer's terms and conditions of purchase and use of the Website. They are systematically communicated to the Customer who requests them. In the event of a subsequent modification of those Terms and conditions, the Customer is subject to the version in force at the time of his Order.

  1. 3. Definitions

"Agreement" refers to the acceptance of these terms and conditions of use and online purchase;

"Company" refers to the Company Booklets Print France, described detail in detail in Article 1;

"Consumer" means the buyer who is a natural person who is not acting for professional needs and/or outside his professional activity;

"Customer" refers to the legal entity or the Consumer Ordering a Product sold on the Website, the Customer may be an artificial or a natural person acting within the framework of his professional activity or for any personal purpose;

"Order" refers to any order placed by the User registered on this Website;

"Products" refers to the tangible things that can be bought and which are sold on this Website;

"Professional" refers to the buyer who is a legal or natural person acting within the framework of his professional activity;

"User" means any person who uses the Website.

Terms and conditions” refer to these terms and conditions of use of this Website and purchase of the Product(s);

"Website" refers to this actual Website, i.e. https://bookletsprint.com/.

4. Registration

Registration to the Website is open to all legal entities or individuals who are of legal age and have full legal capacity.

The use of the Website is conditional upon the registration of a User. Registration is free.

To proceed with registration, the User must fill out all the mandatory fields; otherwise registration cannot be completed.

Users guarantee and declare on their honor that all the information communicated on the Website, in particular at the time of their registration, is accurate, true and compliant. They commit to updating their personal and professional information available in their account.

All registered Users have a login and a password. They are strictly personal and confidential and must not be communicated to third parties under penalty of the User’s account deletion. Each Registered User is personally responsible for maintaining the confidentiality of theirs login and password. The Company shall in no case be held liable for the usurpation of a User's identity. If a User suspects fraud at any time, he/she should contact the Company as soon as possible so that the Company can take action and fix the problems.

Each User, whether it’s a legal entity or natural person, may only have one account on the Website.

In the event of non-compliance with the Terms and conditions, in particular several accounts for a single person or fake information given, the Company reserves the right to proceed with the temporary or permanent deletion of all accounts created by the offending User.

The deletion of the account will result in the permanent loss of all benefits and services acquired on the Website. However, any Order placed and invoiced by the Website prior to the deletion of the account will be executed under normal conditions.

In the event of deletion of an account by the Company for failure to comply with the duties and obligations set forth in the Terms and conditions, it is strictly forbidden for the offending User to re-register on the Website directly, with another e-mail address.

5. Orders

An order is validated and sent to production if and only if we have received the data validation for print (soft proof approval) as well as the payment of the Order.

If an order has been validated and then cancelled during production, the customer must pay for the part of the work already done. This may include one or more of the following: purchase of paper, printing, finishing, packaging, delivery.

Any Order can only be done once the User has registered on the Website. The User, when logged into his account, can add Products to his virtual basket. Then, he can access the summary of his virtual basket in order to confirm the Products he wishes to order by pressing the "Proceed to checkout" button.

The User must fill out an address, a delivery method as well as a valid payment method in order to complete the Order and effectively form the sales contract between her/him and the Company. The completion of the Order implies acceptance of the prices of the Products sold, as well as the delivery terms and deadlines indicated on the Website.

Once the Order has been placed, the User receives a confirmation e-mail. This confirmation summarizes the Order and the relevant delivery information. The placing of an Order constitutes the conclusion of a distance selling contract between the Company and the Customer.

The Company may provide the Customer with price reductions, discounts and rebates depending on the number of Products ordered or depending on the frequency of the Orders, in accordance with the conditions set by the Company.

Following cancellation of a Customer's order, if the said cancellation is accepted by us, all the work carried out up to the date of this cancellation as well as all the materials (plates, papers, cardstocks, boxes…) ordered specifically for the execution of this order shall be invoiced. In this case, materials (plates, papers, cardstocks, boxes…) will be at the disposal of the Customer. Likewise, following a modification of the Customer's Order corresponding to a reduction in the number of copies, plates, papers, cardstocks, boxes ordered specifically for the execution of the initial order and finally not used shall be invoiced and made available to the customer.

6. Products and prices

If you wish to order a Product, for which the amount or technical characteristics are not available on our Website, you can send a quote request by email to info@bookletsprint.fr . This price request is free of charge and without obligation.

The Products covered by the terms and conditions are those that appear on the Website and that are sold and shipped directly by the Company.

The Products are described on the corresponding website page on which all of their essential characteristics are mentioned. The sale occurs within the limit of the Company's available stocks. The Company may not be held liable for stock shortages or the impossibility of selling a Product out of stock.

When a registered User wishes to purchase a Product sold by the Company through the Website, the price indicated on the Product page corresponds to the price in US dollars, excluding taxes, excluding shipping costs and taking into account the applicable reductions on the day of the Order. The price indicated does not include delivery costs, which will be detailed in the summary before placing the Order. If the total cost of the Products cannot be calculated in advance, the Company shall send the Customer a detailed quotation.

In the event of a Product modification (technical specifications and/or print run and/or delivery address) by the Customer during the Order process, the price will be updated, even though a payment has already been sent. In such a case, an additional estimate price will be sent to the Customer in order to regularize the total amount of the order.

Under no circumstances will a User be able to demand the application of discounts that are no longer in force on the day of the Order.

We issue the invoice in US dollars and only accept payments in US dollars.

7. Terms of payment

Unless otherwise stipulated, all sales are paid at the same time that the Order.

Depending on the nature or amount of the Order, the Company shall remain free to require a down payment or payment of the full price when the Order is placed or when the invoice is received.

The payment options are:

In the case of payment by bank transfer, made within 24 hours of the order, a discount of 0.75% will be applied to the sale price.

In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Professional Customer shall pay the Company a late payment penalty at a rate equal to the rate applied by the European Central Bank for its refinancing operation plus 10 percent.

The financing operation selected shall be the most recent on the date of the Order for Services.

In addition to the late payment compensation, any sum, including the deposit, not paid by the Professional Customer on the due date shall automatically give rise to the payment of a 50 US dollar flat-rate compensation due for collection costs.

In the event of entire or partial non-payment of the Products on the date agreed on the invoice, the Consumer Customer shall pay the Company a late payment penalty at a rate equal to the legal interest rate.

No compensation may be made by the Customer between penalties for late delivery of the Products ordered and the sums owed by the Customer to the Company for the purchase of Products offered on the Website.

The penalty owed by the Customer, Professional or Consumer, is calculated on the amount including tax of the remaining sum due, and runs from the due date of the price without any prior formal notice being necessary.

8. Delivery and deadlines

The Products are delivered exclusively in the following geographical areas:

We provide this Site for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, that is on your own initiative and you are responsible for compliance with local laws.

Delivery times are indicated in business days directly on our Website or by e-mail at the time of validation of the data for print-soft proof approval. Business days are counted from Monday to Friday included, excluding public holidays. The delivery time starts from the business day following the validation of the soft proof approval.

The Company undertakes to make every material and human effort to have the Products delivered as soon as possible. These may vary depending on the Customer's geographical area, the delivery method chosen or the Product ordered.

In the event that the delivery deadline of 15 days is exceeded, except for acts of God, the Customer may request the termination of the contract by registered letter with acknowledgement of receipt, after having instructed the Company, according to the same terms, to make the delivery within a reasonable additional period of time, and if the Company has not done so.

In this case, the Client will be reimbursed within 30 days if payment has already been made.

In the event that delivery is impossible due to an error in the address given by the Customer, the Company will contact the Customer as soon as possible to obtain a new delivery address and any additional delivery costs shall be paid by the Customer.

Moreover, the Company cannot be held liable for reasons related to the exceeding of delivery times:

The delivery is carried out, according to the choice of the Customer and according to the prices indicated on the Website:

9. Complaint

For all Orders placed on this Website, the Customer has a right of complaint within 20 days of delivery of the Product. It is his responsibility to check the apparent condition of the Products upon delivery. In the absence of an express complaint at the time of delivery, the Products are deemed to be in conformity with the Order.

To obtain this right of complaint, the Customer must send the Company, at info@bookletsprint.fr, a statement in which he expresses his problems and claims, accompanied by the relevant supporting documents (receipt slip countersigned by the carrier, photographs, etc.).

A claim that does not comply with the conditions described above will not be accepted.

As the supplier is required to comply with the codes and practices of the stationery industry, these are also applicable to the principal. They provide for:

A) A delivery tolerance of 10 % to 20 % more or less on the quantities ordered, depending on the size of the order;

B) A tolerance of 8% more or less on the micrometric thickness of the paper or cardboard;

C) A tolerance of 5% to 10% more or less on the metric weight depending on the nature of the paper or cardboard;

D) That the measurements of the raw sheets of paper or cardstock as well as the width of the reels may vary by 5 mm more or less;

E) That the appearance of slight differences in color, purity, smoothing, satin-finishing, peeling or sizing, in particular from the front to the back of the sheet, shall not be grounds for rejection even if they occur between different parts of the same manufacture.

In the event that the principal imposes a quantity to be supplied, measurements, metric weight, maximum or minimum micrometric thickness, the deviation of the quantities to be supplied, the deviation of the measurements, the deviation of the metric weights and the deviation of thickness which can only occur in one direction may reach twice the limits indicated above, under A), B), C), and D) points.

All orders are executed using normally available raw materials. Special requirements such as lightfastness of the ink, applicability in combination with foodstuffs, etc. must be communicated by the principal when requesting a quotation. These will be communicated at a later date and may give rise to a surcharge. No guarantee can be given that the colors to be reproduced will match perfectly and that the inks, inking and register will not be altered in any way. Any differences due to the nature of the work to be carried out are expressly accepted by the customer.

In the event of proven faulty workmanship, either a complete or a partial reprint or a refund in proportion to the share of goods affected, or a purchase order valid on a future order. The faulty goods can be recovered by us in order to carry out a control. The Company will repair, replace or refund the Product or its components as soon as possible and at its expense, subject to the material possibility of repairing the Product or its availability in stock.

10. Consumer’s Right of withdrawal

The Consumer has a right of retraction of 20 days from the placing of the Order, except for the products mentioned in article L.221-28 of the Consumer Code.

To exercise this right of withdrawal, the Consumer sends a declaration to the following email address: info@bookletsprint.fr.

The Products must be returned in their original packaging and in perfect condition within 20 days of the Consumer notifying the Company of the withdrawal. The direct costs of returning the Products shall be borne by the Consumer.

The handing over of the signed and dated print order form releases the supplier from any liability for errors or omissions noted before or after printing. It remains the property of the supplier and is proof in the event of a dispute.

The supplier shall be reimbursed for all fees paid for placing the Order within 14 days following the Company's acknowledgement of its declaration of withdrawal.

Reimbursement shall be made by the same means of payment as that used for the purchase.

11. Transfer of risks and ownership

The Company retains ownership of the Products sold until full payment of the price by the Customer. It may therefore repossess the said Products in the event of non-payment. In this case, the down payments made will remain the property of the Company by way of compensation.

The supplier shall be liable for any corrections attributable to it, i.e. those that do not modify the copy or model. Modifications made in the original order, of any nature whatsoever (in the text, in the elaboration or composition of the illustrations, in the formats, in the printing or binding work, etc.) communicated in writing or in any other manner by the Customer will be invoiced in addition, as will the immobilization of machines while waiting for a proof to be printed. Changes communicated verbally or by telephone shall be carried out at the customer's risk. The supplier shall not be liable in any case for delays in delivery resulting from changes made to the original order.

For Professional Customers, the transfer of risks to the Customer takes place as soon as the Company hands over the goods to the carrier. For Consumer Customers, the transfer of risks takes place upon delivery or upon collection of the goods from the store when the Customer has chosen a store delivery.

In order to enable any industrial company to meet its commitments as well as possible, subcontracting is the rule in the profession and cannot be blamed on graphic manufacturers by their customers.

Failure on the part of the Customer to comply with the schedule agreed between the Customer and the industrialist may adversely affect the quality of the work, which is then often carried out more quickly, and may lead to an increase in the price, if it is carried out in abnormal hours.

All materials entrusted by the customer constitute a pledge for the industrialist.

The industrialist is the owner of the manufacturing tools he has created.

Author's corrections are billed to customers in addition.

If the paper is not supplied by the printer, the latter is not responsible for his choice or for a poor adaptation to the work to be done.

The waste is the property of the printer.

12. Legal guarantees

The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below:

Article L.217-4 of the Consumer Code:

"The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery.

The seller shall also be liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter has been made at his expense by the contract or has been carried out under his responsibility. ”

Article L.217-5 of the Consumer Code:

"The good is in conformity with the contract:

1° If it is fit for the use usually expected of a similar good and, where appropriate:

2° Or if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter".

Article 1641 of the Civil Code:

"The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them".

Any Product resold altered, modified or transformed is not covered by the warranty.

The warranty is limited to the replacement or reimbursement of Products that do not conform or have a defect. It is excluded in the event of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country in which it is delivered.

The Customer must inform the Company of the existence of defects within two years. The Company will rectify the Products deemed to be defective to the extent possible. If the Company's liability is retained, the warranty is limited to the amount excluding VAT paid by the Consumer for the supply of the Products.

Replacement of the Products shall not have the effect of extending the duration of the warranty.

13. Modifications

The Company reserves the right to modify the Website, the Terms and Conditions as well as any delivery procedure or other constituent element of the services provided by the Company through this Website.

When an Order is placed, the User is subject to the provisions set out in the Terms and Conditions in force at the time the Order is placed.

14. Processing of personal data

Registration on the Site entails the processing of the Customer's personal data. If the Customer refuses the processing of his data, he is must refrain from using the Website.

This processing of personal data is carried out in compliance with the General Data Protection Regulations 2016/679 of 27 April 2016.

In addition, in accordance with the French Data Protection Act of 6 January 1978, the Customer has the right to question, access, rectify, modify and oppose at any time all of his personal data by writing, by mail and by proving his identity, to the following address: info@bookletsprint.fr.

This personal data is necessary to process his Order and to draw up his invoices if necessary, as well as to improve the functionalities of the Website.

15. Sharing of collected data

The Website may resort to third party companies to carry out some operations. By browsing on the Website, the Customer accepts that third party companies may have access to his data to enable the proper functioning of the Website.

These third party companies only have access to the data collected in the context of carrying out a specific task.

The Website remains responsible for the processing of this data.

In addition, the User may therefore receive information or commercial offers from the Company or its partners.

The User may at any time turn the receipt of these commercial offers down, by writing to the Company's address indicated above, or by clicking on the link provided for this purpose within the emails received.

Furthermore, the information of the Customers may be transmitted to third parties without their prior express consent in order to achieve the following goals:

16. Protection of data

The Company ensures an appropriate level of security, proportional to the risks incurred and their probability, in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016.

However, these measures do not constitute a guarantee and do not commit the Company to an obligation of result regarding data security.

17. Cookies

To enable its Users to benefit from optimal browsing on the Website and better functioning of the various interfaces and applications, the Company may install a cookie on the User's computer. This cookie makes it possible to store information relating to browsing on the Website, as well as any data entered by Users (in particular searches, login, email, and password).

The User expressly authorizes the Company to leave a file known as a "cookie" on the User's hard disk.

The User has the right to block, modify the storage period, or delete this cookie via the interface of his browser. If the systematic deactivation of cookies on the User's browser prevents the User from using certain services or features of the Website, this malfunction shall under no circumstances constitute damage for the member, who may not claim any compensation for this fact.

18. Responsibility

The Company cannot be held responsible for the unavailability, whether temporary or permanent, of the Website and although it is making every effort to ensure that the service is always available, it is possible that it may be interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Website unavailable in order to carry out any update, improvement or maintenance operation.

As previously mentioned herein, the Company cannot be held responsible for delays in delivery for reasons that are beyond its control, beyond its control, unpredictable and irresistible or for which it cannot be held accountable.

19. Intellectual property

The trademark, logo and graphic charter of this Website are trademarks registered with the INPI and intellectual works protected by copyright, the ownership of which belongs exclusively to the Company. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal prosecution.

20. Clause conferring jurisdiction

The law governing the Terms and conditions is French law. Any dispute that may arise between the Company and a User during the execution of the present terms and conditions shall be subject to an attempt at amicable resolution. Failing this, disputes will be brought to the attention of the competent courts of common law.

21. Acceptance of the Terms and Conditions

The Customer or User expressly accepts the terms and conditions.

The Customer declares that he is aware of them and waives the right to rely on any other document, in particular his own general terms and conditions of purchase.

The Consumer acknowledges having had knowledge of the information and information provided for in Articles L.111-1 to L.111-7 of the Consumer Code, and in particular:

22. Contact details of the arbitration commission


60 rue la Boétie, Paris 75008

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